Ever-changing for Generations to Come...
Frequently Asked Questions
Why do I have to wait for my car to arrive at O’hare and Midway Airports?
This notice has been posted at the Airports: *Per Airport Security: Effective January 5, 2015, the “Zero Dwell Time” rule will be enforced at all terminals. Any prearranged vehicle not actively loading will be required to leave the terminal. Failure to do so will result in ticket.
Due to heavy traffic on Thursday evenings, it may take longer than 15 minutes for the Chauffeur to arrive as the assigned door. Dispatchers will inform you if this occurs.
What is the STF Surcharge?
The STF Surcharge (Surface Transportation Fee) was added to our rates in April, 2013 to help offset increases in auto and workers comp insurance premiums, rising Municipal and State fees imposed on our industry, the purchase of new vehicles for our fleet and the implementation of new technology (website, on-line reservation system). We chose to add this as a separate line item rather than add it into the base rate so that it would not increase the customer’s percentage gratuity preference and the gas surcharge, if applicable.
Why am I asked for my Gratuity Preference when placing a reservation?
Since that time, there are new safety laws being enforced regarding “hands free” driving and the use of communication devices of any type while driving, and a “Zero Dwell Time” rule is being enforced by Airport Security at the terminals. For those reasons, we are asking our customers to provide a gratuity preference when placing their reservations. Your preference may be a percentage, a fixed dollar amount or a cash gratuity and it will be noted on your Customer Profile and show on your Trip Confirmations so that you are not asked repeatedly each time you call. Gratuity is discretionary. Customers have the right to call our office and change or eliminate gratuity as they deem appropriate. Thank you for your help with this subject. We would like to eliminate using the iPads for data entry at the time of service. They Chauffeurs will be using iPads for trip information, GPS and communication with Amm’s Dispatchers.
Why does it take so long to get my Receipt?
Why can’t I pay the Chauffeur with my credit card at the time of service?
If We Don’t Take Care of Our Customers… Someone Else Will.